The New York City Police Department is launching a new public feedback pilot initiative known as “How Did We Do?” in the 25th Precinct and the 113th Precinct to hear directly from the people we serve.
The 25th Precinct encompasses the northern portion of East Harlem, including Marcus Garvey Park, Harlem Art Park, and the 125th Street Metro-North Station and the 113th Precinct encompasses the southeastern area of Jamaica, Queens, along with St. Albans, Hollis, Springfield Gardens, South Ozone Park, South Jamaica, Addisleigh Park, and Locust Manor.
“It is often when New Yorkers are experiencing trauma, grief and sorrow that they turn to the police, giving our officers the privilege of serving them in their time of need. The NYPD is committed to learning from what works best in our encounters with those we serve so we can continue our mission of helping people and keeping all New Yorkers safe,” said Police Commissioner Dermot Shea.
Starting today, the NYPD is deploying posters and palm cards at these precincts that link to a service-focused survey. The new survey is accessible here. The survey is available in English and Spanish and will be further translated as needed. People who visit these two precincts will be encouraged to fill out the survey to provide feedback.
The NYPD’s goal is to get feedback from people who received a wide variety of help and interactions, which may include attending precinct programs, reporting lost property, or reporting a crime, among others. The survey asks simple questions about the service people received, and gives opportunity for general feedback, as well. This pilot program will run through October 2020 and the Department intends to expand citywide by the end of 2020.
The NYPD will use the information collected to help us identify service areas that are effective as well as ways to help us continually improve the service we provide our communities