A Bronx family with seven children has been left without heat and hot water after Con Edison allegedly shut off the wrong gas line on October 27, 2026, according to Leonnetti Parrilla, who contacted The Bronx Daily seeking assistance.
Parrilla said Con Edison was supposed to shut off gas service to another apartment in the building over an unpaid bill but mistakenly disconnected service to the apartment where the family lives.
Since the incident, Parrilla said there have been repeated attempts to contact Con Edison and request that service be restored. However, despite multiple assurances from representatives, no one has arrived to resolve the situation.
Children With Serious Medical Conditions Among Those Affected
According to Parrilla, the household includes seven children, among them an 8-year-old daughter who has been battling cancer since she was 5, and an 11-month-old infant.
Parrilla also said one child relies on a life-sustaining machine and that the family has a letter on file with Con Edison stating that utility services at the apartment cannot be shut off because of the child’s medical condition.
Despite these circumstances, the family remains without heat and hot water, according to Parrilla.
Repeated Promises of Restoration
Parrilla said a Con Edison representative promised on Friday that someone would arrive that same day to restore service. The family was reportedly advised that technicians could arrive as late as 10 p.m.
However, according to Parrilla, no one showed up.
The same situation allegedly occurred on Saturday, when another expected visit failed to take place.
On Sunday, Parrilla said there were continuous telephone calls with Con Edison representatives in an effort to resolve the situation. The family was reportedly told that service would be restored between 3 p.m. and 7 p.m.
According to the account provided to The Bronx Daily, the promised restoration did not take place.
Con Edison Cites Gas Leaks and Staffing Shortages, Resident Says
Parrilla said the explanations received from Con Edison representatives included gas leaks and staffing shortages.
The account also alleges that some representatives found it amusing that the family was living without heat and hot water.
Parrilla said attempts to obtain assistance through 311 have also failed to produce a resolution.
The family maintains that its gas line should never have been shut off and is seeking the restoration of service.
Family Seeks Help
The household includes seven children, among them a child battling cancer, an 11-month-old infant, and a child dependent on life-sustaining medical equipment.
Parrilla is seeking assistance in getting the gas service restored and bringing the situation to the attention of those who can help.
Note: The Bronx Daily received the account on November 1, 2026. The allegations have not been independently verified.
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