Consumer Alert To Protect New Yorkers From Health Insurance Renewal Scams

Published on May 12, 2023, 9:20 pm
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New York Attorney General Letitia James and Acting Department of Health (DOH) Commissioner Dr. James McDonald today warned New Yorkers about a new scam targeting New Yorkers enrolled in public health insurance programs and provided important tips to protect consumers. For the first time since March 2020, people enrolled in Medicaid, Child Health Plus, and the Essential Plan will have to renew their health insurance coverage. Attorney General James and Acting Commissioner Dr. McDonald are urging New Yorkers to be vigilant in light of reports of scammers deceptively calling people and asking them to pay hundreds of dollars to maintain their health insurance.

“It is despicable that scammers are trying to exploit New Yorkers’ need for quality health insurance and uncertainty over ongoing Medicaid coverage,” said Attorney General James. “The best tool consumers and families have to combat scams is knowledge, and that is why I am committed to raising this issue. I urge everyone to follow our important tips, and anyone impacted by this scam to contact my office immediately.”

“These schemes are maliciously preying on public health insurance enrollees as they navigate the return of renewals for the first time in three years,” said Acting Commissioner Dr. McDonald. “Such actions are downright criminal, and I ask all New Yorkers to read these guidelines and help protect each other from this fraudulent abuse.”

The federal Consolidated Appropriations Act of 2023 ended the continuous coverage requirements effective March 31, 2023. As a result, New York State has resumed the practice of reviewing and renewing eligibility for those enrolled in Medicaid, Child Health Plus, and the Essential Plan. Starting in mid-March, enrollees are being sent renewal notices well in advance of their coverage end dates with detailed instructions of how to stay covered and their deadline to take action. There have been reports of scammers taking advantage of this process and threatening New Yorkers that their Medicaid coverage is at risk for cancellation or that they have actually already lost their Medicaid benefits, unless they provide hundreds of dollars to reinstate or continue benefits. This is false, and New York agencies that administer Medicaid benefits will never charge or ask for money from consumers to enroll or re-enroll. New Yorkers are encouraged to visit the New York State Department of Health website or its Medicaid information page to learn how they can renew health insurance.

Additionally, Attorney General James and Acting Commissioner Dr. McDonald provided the following tips:

  • No one can ever charge you a fee to renew your health insurance in Medicaid, Child Health Plus, or the Essential Plan.
  • Government agencies will never threaten you, demand you pay money, or ask for credit information in a text message or phone call.
  • Report suspected fraud.

Additional information about renewing your coverage:

  • If you enrolled in health insurance through NY State of Health, many people are available to help you renew for free. These include NY State of Health-certified enrollment assistors (including navigators, agents, and brokers) and customer service representatives. Find help at or 1-855-355-5777.
  • If you enrolled in Medicaid through either your county’s Medicaid office or through HRA, there are also many people available to help you for free. Contact the office where you enrolled to ask questions and get help with renewing your insurance.
  • Keep your personal information private. Only share information needed to renew with someone you know is either a NY State of Health-certified enrollment assistor or customer service representative, a facilitated enroller for the aged, blind and disabled or an employee of your county’s Medicaid office or HRA.
  • Look for the official NY State of Health or Medicaid logos (at the top of this page) or the logo of your county’s Medicaid office or HRA before you complete any forms.

Any New Yorker who suspects that they are a victim of a scam are encouraged to report it to OAG by submitting a complaint online or calling 1-800-771-7755.

Jonas Bronck is the pseudonym under which we publish and manage the content and operations of The Bronx Daily.™ | - the largest daily news publication in the borough of "the" Bronx with over 1.5 million annual readers. Publishing under the alias Jonas Bronck is our humble way of paying tribute to the person, whose name lives on in the name of our beloved borough.