NYCHA Announces Extended Summer Property Management Hours

Published on July 03, 2019, 6:33 pm
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The New York City Housing Authority (NYCHA) announced today the start of extended summertime property management office hours at developments across the City. Staff is now available on Wednesdays from 08:30 a.m. to 07:30 p.m. to assist public housing residents.

“NYCHA is thrilled to announce our Wednesday extended hours program, which will make our staff more accessible to residents who are unable to visit their property management offices during the day,” said NYCHA General Manager Vito Mustaciuolo. “Our new flexible schedule will allow NYCHA staff to assist residents after hours with rent payment issues, income recertifications, and a variety of other issues affecting their homes. Thanks to the support from our resident leaders, elected officials, Teamsters Local 237, and our dedicated staff, NYCHA will continue to incorporate new ideas and solutions as we work to be a better landlord and adapt to the needs of our residents.”

As part of the Authority’s ongoing efforts to improve the quality of life for its residents, NYCHA has rolled out extended hours for all property management offices in its over 300 developments. Staff will help residents with rent payment issues, and with completing annual income recertifications and interim recertifications, and scheduling maintenance appointments with management staff. The extended hours will conclude on August 28.

This summer’s weekly extended hours complement the Authority’s continued focus on finding ways to provide repairs and improve the quality of residents’ homes. Through efforts like the Saturday maintenance blitz initiative or new alternative work schedules for more than 2,700 NYCHA caretakers, the Authority – along with support from Teamsters Local 237 – are committed to tackling NYCHA’s work order backlog and better serving residents during non-traditional hours and on the weekends.

NYCHA asks that all residents continue to use the MyNYCHA app or website or call the Customer Contact Center at 718-707-7771 to create work order tickets for any maintenance needs or issues in their apartments.

“During the summer, many people need more flexibility in their schedules. I commend NYCHA for making these extended hours available so that residents can take advantage of summer activities during the day and visit their property management office in the evenings to attend to their apartment needs,” said Assemblyman Steven Cymbrowitz, Chair of the Assembly Housing Committee.

“The extended hours would be great that the management office is open due to a lot of construction. During the summer months, the development has a lot of outages, electrical and with the elevators. These extended hours would benefit the working residents of the development,” said Ingersoll Houses Resident Association President Darold Burgess.

About the New York City Housing Authority (NYCHA)

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,569 apartments in 2,411 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.

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